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Shipping policy

Last updated January 07, 2026

At Hanker Boots Inc, receiving an order in a timely and secure manner is important. This Shipping Policy provides clear information regarding shipping and delivery for purchases made through https://hankerboots.com, https://hankerboots.ca, and https://hankerboots.store. This policy applies to all orders placed through these websites.

1. ORDER PROCESSING & SHIPPING

Processing time: Orders are typically processed within 1–2 business days.

Please note: “Processing” includes receiving the order, verifying details, packaging, and handing the shipment to the carrier. Processing time is separate from “shipping time,” which begins once the carrier has the package.

  • Tracking: A tracking number is provided once the order is dispatched.
  • Shipping origin: Orders ship from Canada.
  • Shipping destinations: Shipping is available within Canada and the United States.
  • Shipping charges: All shipping costs are paid by the customer and are calculated at checkout. Expedited options may be available at checkout where applicable.

WHAT HAPPENS IF MY ORDER IS DELAYED?

If a delivery delay occurs, an update will be provided as soon as possible with a revised estimated delivery timeline.

I ENTERED THE WRONG ADDRESS AT CHECKOUT. CAN IT BE CHANGED?

If the order is still in processing, address changes may be possible. Contact info@hankerboots.store as soon as possible. If the order has already shipped, changes cannot be made.

MY ORDER SHOULD BE HERE BY NOW, BUT IT HASN’T ARRIVED.

Before contacting support, please:

  • Confirm the delivery address in the shipping confirmation email.
  • Check with the local post office/courier for delivery updates.
  • Check with neighbors in case the package was left nearby.

If the address is correct and the package cannot be located, contact info@hankerboots.store with the order number.

If an incorrect delivery address was entered at checkout, a replacement may be possible; shipping costs will be the customer’s responsibility.

HOW DO I TRACK MY ORDER?

A tracking link is sent by email once the order ships. For questions about tracking or shipment status, contact info@hankerboots.store.

WILL I BE CHARGED DUTIES OR TAXES?

U.S. deliveries may be subject to duties, taxes, brokerage fees, and/or other import charges assessed by customs or the carrier. These charges are the customer’s responsibility and are not included in product prices or shipping fees charged at checkout.

If a shipment is refused and returned, any return shipping costs and any charges incurred (including duties/taxes, where applicable) remain the customer’s responsibility.

2. DISCLAIMER

  • The right to exercise discretion is reserved, including the right not to process or ship an order.
  • Shipping to multiple locations within a single order is not available.
  • Orders are processed and shipped on business days only, excluding weekends and holidays.
  • For security reasons, shipments may not be delivered to incomplete recipient information or unidentifiable addresses.
  • Hanker Boots Inc is not liable for delays caused by events outside reasonable control, including carrier delays or customs clearance.
  • Transit time does not include Saturdays, Sundays, or holidays.

3. DUTIES, TAXES, AND OTHER FEES (U.S. ORDERS)

Shipping fees charged at checkout cover only the shipping service selected. They do not include:

  • Duties and taxes: assessed by customs based on the shipment value and product classification.
  • Brokerage fees: charged by a carrier or broker to facilitate import processing.
  • Ancillary fees: additional carrier fees for services related to delivery or customs handling.

4. QUESTIONS

For questions about this Shipping Policy, contact info@hankerboots.store.